• Debt Collect
  • Address Line 1
  • Address Line 2
  • Dublin
  • Ireland

Email: info@debtcollect.ie

Tel. 678 7000

Terms and Conditions of
Payments and Refund Policy


Please find below terms and conditions of payments and refund policy.Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility and contact 016787000 or info@ivorfitzpatrick.ie

Payments Portal


The payments Portal of www.DebtCollect.ie can be found at debtcollect.ie/online-payments.html Payments made through this portal and the information given is processed by Realex payments. Further details about Realex and their policies can be found at https://www.realexpayments.com/ie/

Purpose of Payment


Payments are made through Debt Collect.ie for the purpose of paying outstanding monies being handled by Ivor Fitzpatrick & Company'ss Debt Recovery Division. If you are making payments through this portal you should have received correspondence from Ivor Fitzpatrick & Company Solicitors with a reference number quoted on same. This correspondence will have made you aware of who monies are claimed to be due by and it is for the benefit of the ultimate creditor that payments are made. If you are unsure of who monies are being paid for the benefit of or dispute that the amount is due please do not use the payments portal and contact Ivor Fitzpatrick & Company Solicitors to discuss your concerns on 01 678 7000 or at info@ivorfitzpatrick.ie .

Application of Payments


When making payments through the payments portal on Debt Collect.ie you should quote your reference number correctly when prompted. This will enable Ivor Fitzpatrick & Company Solicitors to recognise your payment and allocate it to the correct account. Failure to quote your reference can lead to difficulties in allocating payments correctly. If you are unsure about the reference please contact 01 6787000 to discuss the matter before making payment or email info@ivorfitzpatrick.ie .

Processing Payment

  • Your payment will take a minimum of 3 working days to reach the account to which you are making a payment. (This includes time to verify your debit card details with your debit card supplier and for payment to be notified to Ivor Fitzpatrick and Company.)
  • We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.
  • We cannot accept liability if payment is refused or declined by the debit card supplier (due to the debtor quoting incorrect card details or other reasons).
  • If the debit card supplier declines payment, Ivor Fitzpatrick and Company is under no obligation to bring this fact to the debtor'ss attention. Debtors should check with their debit card supplier that payment has been deducted from their account.

Refund Policy


Should there be any need for a reversal of payments please contact Ivor Fitzpatrick & Company Solicitors on 01 678 7000 or info@ivorfitzpatrick.ie quoting your reference number.

As, in most circumstances, there would be no goods or services being provided and money will be due to our client and your payment is made in discharge of same the situations in which a refund will be processed may be limited. However, refunds can be applied for in the following circumstances (this list is not exhaustive):

- Overpayments
- Incorrect amount paid
- Duplicate payments made

Refund Process


Any application for a refund of payment made through Debt Collect.ie should be made, in writing to info@debtcollect.ie quoting "refund" in the subject matter. Ivor Fitzpatrick & Company Solicitors will make a decision within 5 working days as to whether or not a refund is properly due.

If, in the circumstances, a refund is due, refunds will be processed through Realex Payments and refunded directly to the card used to make payment. This refund will be made in line with Realex Payments refund policies.

Payments Privacy Policy


Data Collected
When you use the payments portal on our website at debtcollect.ie/online-payments.html we do not store your card details on the website. This information is processed by our chosen Payment Merchants, Realex Payments. Details about Realex can be found at their website at https://www.realexpayments.com/ie/.  However, once you complete the form prior to payment, we will receive a confirmation email with the following details you have provided:

  • Payment Amount
  • Payee Name
  • File Reference Number
  • Debtor Name
  • Payee Phone Number
  • Payee email
  • Confirmation that

Use of Data
We will process any Personal Data you provide to us for the following purposes:

(a) to allocate a payment to the correct account
(b) to contact you, if required
(c) to confirm a payment that you may have made to us
(d) to keep an ongoing record of payments made to the accounts

Storage and Security of Data
Your Personal Data is held on secure servers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Retention and Destruction of Data
Data will be held on the legal file for which the payment is made and may be retained by Ivor Fitzpatrick and Company, for completeness of the legal file, for a period between 7 and 13 years after the last action on the file.    The reasons for this include compliance with Solicitors Accounts regulations and the Statute of Limitations and other legislation regarding legal actions on files.

Acceptance and Consent

To use the payments portal you must accept this policy and consent to data being collected, used, stored, retained and destroyed, as above.

Our Addresses


Should you wish to contact us at any time you can do so by e-mail to or by post to the following addresses:

info@debtcollect.ie

Debt Collect.ie
44 - 45 St Stephens Green
Dublin 2